The automatic 7-day extension begins at midnight and penalties are applied
After 11:59pm exactly seven days later service becomes subject to disconnection if not paid
How to Avoid Disconnection
Pay within the extension window
Set up reminders or autopay
Enroll in Customer Care
After Disconnection: What to Expect
Full balance must be paid
This includes late fees and reconnection fees
Service will be reconnected as soon as possible following payment
At a glance
Grace period: 7 days after due date
Late fee: 5% (minimum $5 residential/$50 commercial)
Before disconnect: Courtesy reminder call provided BPW has the customer's current contact information on file and the customer is enrolled to receive notifications.